Terms of Service

1. Acceptance of Terms

By accessing or using any part of the PrimeRide AI website or purchasing any service, you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy, which is incorporated herein by reference. These Terms constitute a legally binding agreement between you and PrimeRide AI, LLC.

You represent and warrant that you are at least eighteen (18) years of age and have the legal capacity to enter into these Terms. If you are using our services on behalf of a business entity, you represent that you have the authority to bind that entity to these Terms, and “you” refers to both you individually and that entity.

Your submission of an intake form and payment for any service tier constitutes your acceptance of these Terms as of the date of that submission.

2. Description of Services

PrimeRide AI provides automotive market intelligence reports (“Reports”) designed to help consumers make more informed vehicle purchasing decisions. Our Reports may include curated vehicle shortlists, market pricing analysis, negotiation scripts and strategies, trade-in valuation analysis, dealer behavior notes, fine-print review guidance, and related informational content.

PrimeRide AI is not a vehicle dealer, broker, buying agent, lender, financial advisor, insurance provider, or fiduciary.

Specifically, PrimeRide AI does not:

• Negotiate with dealers or any third party on your behalf;
• Arrange, broker, or facilitate vehicle financing or leasing;
• Broker, arrange, or coordinate vehicle transport or delivery;
• Hold, manage, or transfer any client funds;
• Participate in, execute, or consummate any vehicle purchase or lease transaction;
• Provide legal, tax, financial, or investment advice; or
• Act as your agent, representative, or fiduciary in any capacity.

All Reports are informational in nature only. You are solely responsible for all purchasing, financing, and negotiation decisions. PrimeRide AI provides intelligence and analysis; you make the decisions and execute the transaction independently.

3. Service Tiers and Pricing

PrimeRide AI offers three service tiers, each representing a single, one-time engagement:

All fees are one-time, non-recurring charges. PrimeRide AI does not offer subscriptions and does not automatically charge you again after an engagement is complete.

Pricing is subject to change at any time without prior notice. However, pricing confirmed at the time of your payment will be honored for that engagement. Clients who purchase during a founders pricing period will receive the founders rate for that specific engagement as described at the time of purchase.

4. Payment Terms

Full payment is required before PrimeRide AI begins work on your Report. We accept payment via credit card, debit card, and other methods made available through our payment processor at the time of checkout. All payments are processed by a third-party payment processor, and you agree to that processor’s terms of service in addition to these Terms.

Except as expressly provided under the Service Guarantee in Section 5, all payments are final and non-refundable. Because our Reports require significant research, data analysis, and professional labor from the moment your engagement begins, we do not offer refunds for change of mind, dissatisfaction with market conditions, or any reason other than the specific guarantee described below.

If PrimeRide AI terminates an engagement before delivering the Report for reasons within our control, you will receive a full refund of the amount paid for that engagement (see Section 15).

5. Service Guarantee

If your Report does not match the specific criteria you submitted on your intake form, PrimeRide AI will redo the Report at no additional charge. We evaluate every case individually to determine whether the Report was responsive to the criteria submitted.

To invoke this guarantee, you must contact PrimeRide AI at [email protected] within forty-eight (48) hours of Report delivery and identify the specific criteria from your intake form that the Report did not address.

This guarantee does NOT cover:

• Changes in market conditions, inventory availability, or vehicle pricing that occur after the date and time your Report was prepared;
• Vehicles that sell, change status, or are otherwise no longer available after Report delivery;
• Preferences or criteria that change or evolve after you submit your intake form;
• Expectations that do not align with available market inventory at the time of search;
• Dissatisfaction with the number of vehicles that meet your submitted criteria when limited inventory exists in your specified market;
• Any aspect of the actual vehicle purchasing experience, including dealer behavior, negotiation outcomes, or transaction terms; or
• Subjective quality assessments unrelated to the intake form criteria.

The sole remedy under this guarantee is a revised Report. This guarantee does not entitle you to a monetary refund.

6. Upgrades

If you wish to upgrade to a higher service tier after receiving your Report, you may do so within twenty-four (24) hours of Report delivery by contacting PrimeRide AI and paying the difference between your original tier and the desired tier. For example, a Select client upgrading to Premier would pay $250.

After twenty-four (24) hours from Report delivery, upgrades are not available on the same engagement. You may, however, purchase a new engagement at any tier at any time.

7. Intellectual Property

All content included in or generated through our services — including but not limited to Reports, vehicle shortlists, pricing analyses, negotiation scripts, strategies, trade-in valuations, methodologies, templates, and any accompanying materials — is the proprietary intellectual property of PrimeRide AI, LLC and is protected by applicable copyright, trade secret, and other intellectual property laws.

Upon payment, PrimeRide AI grants you a limited, non-exclusive, non-transferable, revocable license to use your Report for your own personal, non-commercial vehicle purchasing purposes. This license does not transfer ownership of any intellectual property to you.

You may not:

• Redistribute, resell, sublicense, or share your Report with any third party;
• Publish, post, or publicly display any portion of your Report;
• Use Report content for commercial purposes, including resale or consulting;
• Reverse-engineer, extract, or replicate PrimeRide AI’s methodologies or analytical frameworks; or
• Remove or alter any proprietary notices or branding on the Report.

The PrimeRide AI name, PrimeRide shield logo, and all associated branding, trade dress, and taglines are trademarks or service marks of PrimeRide AI, LLC. You may not use any of these marks without our prior written consent.

8. Data Sources and Accuracy

PrimeRide AI uses professional-grade inventory and market data platforms that are licensed for commercial use. Our data is sourced from reputable, industry-standard providers and is verified at the time of Report preparation.

However, the automotive market is inherently fluid. Vehicle inventory changes continuously — vehicles may sell, prices may adjust, new vehicles may be listed, and dealer circumstances may change at any time. PrimeRide AI is not responsible for changes in inventory, pricing, or vehicle availability that occur after your Report is delivered.

While we take reasonable steps to ensure the accuracy of the information in your Report at the time of preparation, we do not warrant that all information will remain accurate indefinitely. Reports represent a snapshot of market conditions as of the date and time of preparation, not a continuing obligation to monitor or update data.

Inventory coverage includes franchise and independent dealerships nationwide via professional-grade data feeds. Results depend on regional dealer participation and listing availability within those data platforms.

9. No Guaranteed Outcomes

PrimeRide AI does not guarantee any specific savings amount, purchase price, deal outcome, or financial result. Our Reports are intelligence tools designed to improve your position as a buyer by providing data-driven analysis and professional-grade market insight.

The final outcome of any vehicle purchase depends on numerous factors outside PrimeRide AI’s control, including but not limited to: timing of your purchase, real-time inventory availability, individual dealer behavior and pricing policies, your negotiation execution, financing terms offered by third-party lenders, manufacturer incentive changes, and general market conditions.

PrimeRide AI makes no income claims, earnings projections, or savings guarantees of any kind. Any examples of deals, savings, or outcomes referenced in our marketing materials are for illustrative purposes only and do not represent typical results or guarantee similar outcomes.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, PRIMERIDE AI’S TOTAL AGGREGATE LIABILITY TO YOU FOR ANY AND ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR YOUR USE OF OUR SERVICES SHALL NOT EXCEED THE AMOUNT YOU ACTUALLY PAID TO PRIMERIDE AI FOR THE SPECIFIC ENGAGEMENT GIVING RISE TO THE CLAIM.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL PRIMERIDE AI, ITS MEMBERS, MANAGERS, OFFICERS, EMPLOYEES, AGENTS, OR AFFILIATES BE LIABLE FOR ANY:

• Indirect, incidental, special, consequential, or punitive damages;
• Loss of profits, revenue, data, or business opportunities;
• Cost of procurement of substitute services;
• Missed vehicle purchasing opportunities or unfavorable deal outcomes;
• Damages arising from decisions made based on Report information; or
• Any other damages beyond the direct amount paid for the engagement,

regardless of the theory of liability (contract, tort, strict liability, or otherwise) and even if PrimeRide AI has been advised of the possibility of such damages.

OUR SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” TO THE EXTENT PERMITTED BY LAW, WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. PRIMERIDE AI DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT ANY DEFECTS WILL BE CORRECTED.

Some jurisdictions do not allow the exclusion or limitation of certain damages. In such jurisdictions, the limitations above shall apply to the maximum extent permitted by law.

11. Indemnification

You agree to indemnify, defend, and hold harmless PrimeRide AI, LLC, its members, managers, officers, employees, agents, and affiliates from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys’ fees) arising out of or in connection with:

• (a) Your misuse of any Report, including use in a manner not authorized by these Terms;
• (b) Any misrepresentation of Report contents to a third party, including but not limited to dealers, lenders, or other consumers;
• (c) Unauthorized redistribution, publication, or commercial use of any Report or Report contents;
• (d) Your violation of any provision of these Terms; or
• (e) Your violation of any applicable law or regulation in connection with your use of our services.

12. Dispute Resolution

13. Confidentiality

PrimeRide AI treats all client information as confidential. We do not share your intake form data, Report contents, personal information, or vehicle search criteria with dealers, manufacturers, or any other third party, except as required by law or as necessary to provide the services you have purchased (for example, processing your payment through our payment processor).

PrimeRide AI does not sell your personal information. For full details on how we collect, use, and protect your data, please refer to our Privacy Policy at primeride.ai/privacy.

14. User Conduct

By using PrimeRide AI services, you agree that you will not:

• Use any Report for commercial resale, dealer intelligence gathering, competitive analysis, or any purpose other than your own personal vehicle purchasing decisions;
• Share, distribute, or provide access to your Report to any other vehicle buyer, consumer, or third party;
• Use our services to collect market data for use by a dealership, vehicle broker, automotive consulting firm, or competing service;
• Attempt to reverse-engineer or replicate PrimeRide AI’s processes, scoring methods, or analytical frameworks;
• Submit false, misleading, or fraudulent information on your intake form;
• Use our website or services in any manner that violates applicable laws or regulations; or
• Interfere with or disrupt the operation of our website or services.

Each purchase constitutes a single engagement for a single client. Reports are licensed for your individual use only and may not be shared with other prospective vehicle buyers.

15. Termination

PrimeRide AI reserves the right to decline, suspend, or terminate any engagement at its sole discretion, for any reason or no reason, including but not limited to suspected violation of these Terms, fraudulent activity, or abusive conduct toward PrimeRide AI staff.

If PrimeRide AI terminates an engagement before delivering the Report and such termination is not due to your breach of these Terms, you will receive a full refund of the amount paid for that engagement. Refunds will be processed to the original payment method within ten (10) business days.

Sections 7 (Intellectual Property), 9 (No Guaranteed Outcomes), 10 (Limitation of Liability), 11 (Indemnification), 12 (Dispute Resolution), and 19 (Governing Law) shall survive any termination of these Terms.

16. Modifications to Terms

PrimeRide AI reserves the right to modify, update, or replace these Terms at any time. Changes will be effective immediately upon posting the revised Terms on our website with an updated “Effective Date” at the top of the document.

For material changes — including changes to pricing, dispute resolution procedures, or limitation of liability — PrimeRide AI will make reasonable efforts to notify you via the email address associated with your engagement, if available.

Your continued use of our services or website after the posting of revised Terms constitutes your acceptance of those changes. If you do not agree to the revised Terms, your sole remedy is to discontinue use of our services.

Changes to these Terms will not apply retroactively to engagements already completed or in progress at the time the changes are posted.

17. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction or arbitrator, that provision shall be modified to the minimum extent necessary to make it enforceable, or if modification is not possible, it shall be severed from these Terms. The invalidity or unenforceability of any provision shall not affect the validity or enforceability of the remaining provisions, which shall continue in full force and effect.

18. Entire Agreement

These Terms, together with the PrimeRide AI Privacy Policy and any other policies or agreements expressly referenced herein, constitute the entire agreement between you and PrimeRide AI, LLC with respect to the subject matter hereof. These Terms supersede all prior or contemporaneous communications, representations, and agreements — whether oral or written — relating to the services.

No modification, amendment, or waiver of any provision of these Terms shall be effective unless made in writing and signed by an authorized representative of PrimeRide AI, LLC, or posted as an update to these Terms on our website in accordance with Section 16. No waiver of any breach shall constitute a waiver of any subsequent breach.

The failure of PrimeRide AI to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.

19. Governing Law

These Terms and any dispute arising out of or related to these Terms or our services shall be governed by and construed in accordance with the laws of the State of Tennessee, without regard to its conflict of law principles.

Subject to the arbitration provisions in Section 12, any legal action or proceeding not subject to arbitration shall be brought exclusively in the state or federal courts located in Williamson County, Tennessee, and you consent to the personal jurisdiction of such courts.

20. Contact Information

If you have questions about these Terms, our services, or anything else, please contact us: